The gateway to all programs and services offered at the Assistance Center is our call center which is staffed Monday-Friday from 9:00 am – 4:00 pm with compassionate Volunteer Advocates. Please call us at 972-422-1850 as soon as possible to get information on programs that may be available to help you. You can also check out our monthly calendar by clicking the “Events” button above. If you live in Collin County and are experiencing financial crisis, you may be eligible to participate in one or more of our programs listed below:

  • Information and referral: The Assistance Center’s Volunteer Advocates are available to answer calls on the assistance line during the days and times listed above. While they guide potential clients through the process of receiving assistance from the Center, they can also provide information and referrals to other local human services organizations based on each caller’s unique situation. If you are seeking services or information and live in Collin County, please give us a call and one of our Advocates will help point you in the right direction.
  • Financial assistance: The Assistance Center of Collin County operates the following rent & utility assistance programs:
    • Community Assistance: This program is targeted to individuals and families who just need a short “bridge” to get to the resolution of a short-term financial crisis. The program provides rent and/or utility assistance (electric, water, gas) and is available to individuals or families living in Plano ISD or Wylie ISD whose household income does not exceed 200% of the Federal Poverty Guidelines. The crisis must be documented in some way and there should be a viable plan going forward, since the assistance we can provide is limited. We take applications over the phone for this program every Thursday at 9:00 AM. Calls are answered in the order they are received by the system. Therefore, we advise callers to leave their callback number instead of waiting on hold, as they will receive the same place in the queue either way.
    • TXU Energy: Applications for electrical assistance for TXU Energy customers are taken over the phone M-F from 9am to 4pm. Applicants must live in Plano ISD or Wylie ISD. If a caller lives outside of this service area, they are referred to the TXU Energy Aid provider in their area. However, the Assistance Center occasionally hosts TXU Days where low-income residents from all over Collin can apply to receive emergency assistance with their bill.
    • City of Plano Homeless Prevention Program: This program can provide assistance to City of Plano residents who have received a notice to vacate from their landlord or apartment complex. There are maximum income and rental limits associated with this program, as well as several other guidelines. Please call our help line number and choose option 4. Your message will be returned in 1-2 business days, at which time a phone assessment will be conducted to see if you are eligible for this program. If option 4 is not available, we have exhausted funds for this program. *Program is funded beginning October 1st each year.
    • Emergency Solutions Grant – Homeless Prevention: This program can provide assistance to Collin County residents who have received a notice to vacate from their landlord or apartment complex. There are maximum income and rental limits associated with this program, as well as several other guidelines. Please call our help line number and tell the advocate that you have an eviction notice and live in Collin County. A short screening will be done to see if you may be eligible for this program. *Program is funded beginning September or October 1st each year.
    • Emergency Solutions Grant – Rapid Re-housing: This program is currently a sole partnership with Family Promise of Collin County. Families experiencing homelessness who are residents of the Family Promise program exiting within 30 days may be eligible to receive housing assistance through Rapid Re-housing. Referrals must come directly from the Family Promise Case Manager.
  • Auxiliary & partner programs: Through various partnerships in the community, the Assistance Center can provide monthly visits to the Food Pantry, visits to the Clothing Closet, school supplies for Pre-K-12th Grade, Christmas gifts for children and Thanksgiving meals. These services are generally available for residents living within Plano ISD boundaries. Applications for these services can be made over the phone on our assistance line.
  • Financial education: The Assistance Center provides financial education through its weekly “Money Matters” classes. These classes generally take place every Thursday at 10 am focus on budgeting and cover a variety of other areas such as credit building & repair, banking, loans and much more. Money Matters is open to the community at large. The Center has also partnered with Greenpath Debt Solutions, who is available in our office every Thursday to provide free consumer credit counseling and budget advice. Call 1-800-550-1961 to schedule an appointment.
  • Job search assistance: The Assistance Center hosts a weekly job seekers group called “I Seek Employment” every Tuesday at 10am. Various topics are taught by HR professionals such as resume writing, interviewing, networking and more. One on one, individualized assistance is available after class. Job leads and job fair opportunities available at various times throughout the year. *Coffee and light snacks provided and weekly drawing for gasoline gift card!

This contact form can be used after hours or at your convenience. However, inquiries for assistance must be made over the phone by calling our hotline at 972-422-1850 and speaking to an assistance specialist. We may not be able to answer all requests via this form.


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